Metropolitan Bath & Tile

Name: Metropolitan Bath & Tile
Address: 8424 Westphalia Rd, Upper Marlboro, MD, 20774, US
Telephone: 800-639-2284

8424 Westphalia Rd
Upper Marlboro, MD 20774 800-639-2284

Ratings

? out of 20 recommended

Consumer Ratings for Metropolitan Bath & Tile — 20 Ratings

Percent of customers who rated service "superior" for:

Doing service properly on first try

Promptness

Letting you know cost early

Neatness of work

Pleasantness

Advice on service options and costs

Overall quality

Prices

Consumer Comments for Metropolitan Bath & Tile

Consumer from Burke, VA
Sep 03, 2023

We signed a contract with Metropolitan Bath and Tile to remodel our bathroom on January 19, 2023. They told us they would not begin work until they had all the materials. On April 7, they begged us to let them begin on April 10, saying the cabinets would be arriving May 15, and they could quickly finish up then. They took FOUR months, finally finishing the bathroom on August 7. Each week a future date would be promised even though they had no idea when the materials would arrive. Our contract stated the work would be completed in 30 days. They didn’t tell us that meant 30 “working” days, so they actually worked 21 days, but it took 4 months! Metropolitan Bath uses purposeful deception to make customers think they are getting a good deal. They told us we would get a $600 discount if we chose the materials in one day. They were irritated because we had to spend a second day traveling to the Rockville location because some of the items were available only in that showroom. We stupidly signed the contract without asking about the $600 and were told they had taken the $600 off, but they never offered proof. They refused to give us an itemized list of materials and labor. After we picked vanity lights and they were installed, the lights were obviously not bright enough for the location. When we selected the lights, our Metropolitan sales representative told us the lights would be plenty bright enough and might even need a dimmer, but he was furious when we expected him to replace the lights with something appropriate. We finally got the lights replaced, but he completely lost his temper when he came to the job site, ranting and raving about “who is going to pay for the replacement lights.” We expected Metropolitan Bath to be professional and efficient, but we found that not to be true. The actual work done by Rusty and his crew was great, but we would never again want to work with a company like Metropolitan. When we signed the contract with Metropolitan, we told them the most important thing to us was to minimize the time our bathroom was under construction, and that did not happen.

Consumer from Bowie, MD
Jan 31, 2020

Consumer from Fairfax, VA
Jan 31, 2020

...and 17 more consumer comments for Metropolitan Bath & Tile

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Metropolitan Bath & Tile

Ratings

Consumer Ratings for Metropolitan Bath & Tile — 20 Ratings

Consumer Comments for Metropolitan Bath & Tile

You won't find anything else like Checkbook

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