Kemp Mill Optical

1347 Lamberton Dr
Silver Spring, MD 20902 301-754-1347
Checkbook's Top Rating
Quality NO
For prices for glasses NO**
For prices for contacts NO

Prices for Kemp Mill Optical

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Consumer Ratings for Kemp Mill Optical — 35 Ratings

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Consumer Comments for Kemp Mill Optical

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Consumer from Silver Spring, MD
Apr 08, 2024
I have been a customer of Kemp Mill Optical for a dozen years and I usually appreciate the staff's kindness and willingness to work with you on costs. However, within the past year, I have had serious defects in two different sets of eyeglasses which were not detected by the store staff before they handed them to me (but which were easily detected after I pointed them out). Fixing those errors led to long delays in getting my glasses. I previously had a problem along those lines, so it's happened to me three times now. It seems that their lab has some quality issues, and the store does not appear to do any quality control on the finished product unless the customer complains. Even though I like the store overall, I will not be returning--it's just not worth the hassle.
Consumer from Silver Spring, MD
Apr 12, 2023
I got my son glasses here. They had aviator style glasses, which we had not found at 2 other places. They did a good job, but my complaint is the day we went into have him select glasses, the person helping us could not answer any of the questions I was asking about the material of the glasses. Luckily a more experienced person who was about to leave, was able to answer our questions. But everyone who fits glasses should be able to answer questions about the types of plastic that the lens are made of.
Consumer from Silver Spring, MD
May 19, 2022
I was desperate for assistance when I bent my eyeglasses out of shape and popped one of the lenses out. The people at Kemp Mill Optical were first class and quickly helped me use my glasses again. I highly recommend them based upon this great customer service experience!

...and 3 more consumer comments for Kemp Mill Optical