Koons Silver Spring Ford

Name: Koons Silver Spring Ford
Address: 3111 Automobile Blvd, Silver Spring, MD, 20904, US
Telephone: 301-890-6100
Price range: $$
Rating: 0.5

3111 Automobile Blvd
Silver Spring, MD 20904 301-890-6100

Checkbook's Top Rating
Quality	NO
Price	NO

38 ratings
45% gave a "superior" overall rating
- Prices 4% higher than average
Compare 498 nearby auto repair shops
"The last time we took our Linocoln in for service, it was because the "check engine " list..."
Read More Comments

Prices for Koons Silver Spring Ford

Checkbook's price comparison score what is this?

Hourly labor rate for major mechanical repairs

Consumer Ratings for Koons Silver Spring Ford — 38 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

Overall quality what is this?

Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Koons Silver Spring Ford

Number of complaints with local government consumer agencies and (complaint rate) what is this?

Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Makes serviced:

Acura
Alfa Romeo
Audi
BMW
Buick

Cadillac
Chevrolet
Chrysler
Dodge/Ram
Fiat

Ford
Genesis
GMC
Honda
Hyundai

Infiniti
Jaguar
Jeep
Kia
Land Rover

Lexus
Lincoln
Mazda
Mercedes-Benz
Mini

Mitsubishi
Nissan
Porsche
Rivian
Saab

Subaru
Tesla
Toyota
Volkswagen
Volvo

Makes serviced under manufacturers' new-car warranties:

Ford
Lincoln
Mazda

Consumer Comments for Koons Silver Spring Ford

Consumer from Kensington, MD
May 20, 2024

The last time we took our Linocoln in for service, it was because the "check engine " list came on. They did an entire evaluation with a huge cost projection, but didn't tell us what caused the "check engine " light to go on until we pressed them for an answer. It wasn't related to all the things they wanted to do.

Consumer from Gaithersburg, MD
Apr 25, 2021

The problem is with the Cashier and staff that brings your car. Your on their time while they take personal phone calls on their cell phones. Service Advisor (JD) is outstanding he is the only reason I go.

Consumer from Burtonsville, MD
Jan 21, 2019

Fabulous customer service every time.

...and 3 more consumer comments for Koons Silver Spring Ford

You won't find anything else like Checkbook

Nonprofit and independent
Takes no advertising or referral fees
Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
Thousands of undercover price comparisons
Complaint counts from local consumer agencies and attorney general offices

Auto Repair Shops Articles

How to Find a Good Auto Repair Shop

When your car breaks down or acts up, it’s a major inconvenience—and can be a major expense. That’s why finding a good mechanic or repair shop is so important. Our evaluations of hundreds of area shops will help you find great service and low prices.

How to Save Money on Car Repairs

Our price ratings of shops will help you find shops that charge fair prices. Don’t assume using a low-cost shop means having to accept low-quality work: We found that top shops are more likely to offer low prices as lousy shops.

Is an Independent Shop or a Dealer Better for Car Repairs?

If your car is still covered under a new-car warranty, you’ll want to use a dealership for repairs. But if your car is no longer under warranty, you’re probably best off using an independent shop.

EV Repairs: Are All-Electric Vehicles Reliable? Where Will Owners Get Repairs?

The shift to EVs will affect our choice of vehicles and the way people drive. But in the long term, the way owners get them serviced and repaired will be similar to the way things currently are for gas-engine cars. And EVs will need repairs: So far, most new models aren’t very reliable.