Bassett Home Furnishings

1150 Rockville Pike
Rockvillle, MD 20852 301-545-5560
Checkbook's Top Rating
Quality NO

Consumer Ratings for Bassett Home Furnishings — 36 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Advice on choice and use of products what is this?
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Business Policies for Bassett Home Furnishings

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Repair services available for case pieces and/or upholstered furniture
  • Customers can order directly from store’s website
  • Soil and stain treatment for upholstered furniture upon request
  • Custom upholstery services
  • Website offers the “See in my room” AR (augmented reality) tool
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Downpayment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
Varies
Restocking fee what is this?
15%

Consumer Comments for Bassett Home Furnishings

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Consumer from Gaithersburg, MD
Jan 19, 2022
In a pandemic, custom furniture orders were challenged. Even though warned that delivery would take 16-20 weeks, we were not prepared for a 6-month wait. The company was ready to deliver at 16 weeks and we made arrangements for their arrival but just before delivery date, they called to say part of the sectional was not manufactured properly and would have to be re-made but they would deliver the part that was OK. We declined and were ready to wait for the complete order. The problem was that they could not give us any expectation about how long that would take. E-mail and phone calls were answered but with no information available. Finally, 5 months after purchase, they said they would put a "RUSH" on the order but it still could take another 16 weeks! Bottom line: order was delivered one month later. Quality of the furniture is excellent and we are pleased with the purchase but not happy with the service after purchase.