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National Lutheran Home and Village of Rockville

9701 Veirs Dr
Rockville, MD 20850 301-424-9560

Ratings

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?%    
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Consumer Ratings for National Lutheran Home and Village of Rockville — 2 Ratings

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Percent of customers who rated service "superior" for:
Listening to/communicating with you
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Giving helpful advice
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Thoroughness, carefulness, and apparent competence
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Producing the results you expect
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Keeping down waiting time
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Overall quality of care
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Consumer Comments for National Lutheran Home and Village of Rockville

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Consumer from WASHINGTON, DC
Feb 18, 2018
Not Recommended
The nursing staff does not answer the phone often (their phone system is an issue as well, it hangs up often) and if they do they act as if it is a problem to answer your questions. There are very few empathetic caregivers there, they wait over 2 hours before seeing patients (I had to ask them to come check and change my mom on multiple occasions). It looks nice inside but the care is terrible.
Consumer from GAITHERSBURG, MD
Jul 22, 2017
Not Recommended
Communications between doctors, nurses and patients grade as F. Constipation management, grade as F. Patients rights respected, grade as F., Pain Management, aagrad F. Housekeeping, grade as A+. Dietician A+. Food quality, A+, Food distribution % mistakes, 90%. Physical Therapists A+

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