Services We Rate Services we rate   Auto Services Healthcare Providers Home Services Financial Services Pet Care Stores Washington, DC area
Consumers Checkbook

Auto Services

Healthcare Providers

Home Care

Financial

Personal Services

Pet Care

Stores

Consumers Checkbook

Ratings & Advice

Buying a New Car

Consumers Checkbook

Popular

Doctors

Dentists

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Services we rate
Checkbook Logo

Collingswood Nursing & Rehab

299 Hurley Ave
Rockville, MD 20850 301-762-8900

Ratings

?
?%    
? out of 9 recommended

Consumer Ratings for Collingswood Nursing & Rehab — 9 Ratings

Register here and see full info on Collingswood Nursing & Rehab, FREE.
Percent of customers who rated service "superior" for:
Staff's friendliness/respect/concern
?
?%    
How well staff listen/communicate
?
?%    
Speed and punctuality of service
?
?%    
Teamwork/coordination of staff
?
?%    
Quality of food
?
?%    
Atmosphere and comfort of rooms
?
?%    
Staff's skill/caring/responsiveness
?
?%    
Overall quality
?
?%    

Consumer Comments for Collingswood Nursing & Rehab

Register here and see full info on Collingswood Nursing & Rehab, FREE.
Consumer from Boyds, MD
Mar 23, 2021
Not Recommended
Poor communication on condition and discharge timing. Ignored repeated phone calls. Staff ignores call buttons. Hours of delay addressing simple requests. Food very poor. Only exceptions were unit managers who were (or tried to be) helpful.
Consumer from Mc Lean, VA
Jan 31, 2021
Recommended
Caring staff that try to build a community among the residents.
Consumer from Derwood, MD
Dec 01, 2020
Not Recommended
Our brother, who was dying of cancer, spent the last days of his life under the care of Montgomery Hospice (MH) at Collingswood. Mentally, he was lucid and coherent. He completely understood where he was and why and could easily express his thoughts. Physically, he was skin and bones and very weak. We feel the care provided was terrible. Here are some examples of the behavior exhibited by the staff: - Our brother had to call home (more than once) and ask us to call the nurse's station for help because they would not respond to the call button (30+ minutes). - He had a colostomy bag that burst because the pressure build-up (a long process) was not relieved as required on a regular basis. As a result, he was lying in feces until a staff member showed up. - Within our brother’s earshot, some staff members laughed at how boney his arms were. - Meds were not always given on time, sometimes not at all. On one occasion, MH intervened and got him an approved drug, yet staff did not administer the medication. We called the nurse’s station and asked why it was not administered, and the response was a nonchalant, "I don't know." - He was very weak and would ask for a plastic cup to urinate in since the plastic urinal container was difficult for him to use. He was trying to avoid soiling the bed and/or floor. The staff said no because cups are for drinking. The issue was finally resolved after we asked for help from MH. - His blanket fell on the floor. The staff member in the room ignored his request for help, left the blanket on the floor and walked out. - While talking on the phone, friends heard some of the conversations between our brother and staff. When he politely asked for assistance, the staff argued and yelled at him, then left. Lastly, we had problems reaching the finance office as no one returns calls. Once again, we had to ask MH to intervene and help resolve a simple issue. There appear to be a few caring and compassionate staff members but not enough to recommend using this facility. Also, when staff members refuse to give their names, it is difficult to recognize those who do their jobs well. Bottom line - our family DOES NOT RECOMMEND Collingswood to anyone. No one deserves the treatment our brother received.

...and 6 more consumer comments for Collingswood Nursing & Rehab

You won't find anything else like Checkbook

  • Nonprofit and independent
  • Takes no advertising or referral fees
  • Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
  • Thousands of undercover price comparisons
  • Complaint counts from local consumer agencies and attorney general offices

Related Content