La-Z-Boy Home Furnishings & Decor

5060 Nicholson Ln
Rockville, MD 20852 301-770-1658
Checkbook's Top Rating
Quality NO

Consumer Ratings for La-Z-Boy Home Furnishings & Decor — 72 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for La-Z-Boy Home Furnishings & Decor

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Repair services available for case pieces and/or upholstered furniture
  • Customers can order directly from store’s website
  • Soil and stain treatment for upholstered furniture upon request
  • Website offers room designer software
  • Custom upholstery services
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Downpayment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
30%

Consumer Comments for La-Z-Boy Home Furnishings & Decor

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Consumer from North Potomac, MD
Oct 29, 2023
Did not stand behind after market support.
Consumer from North Potomac, MD
Sep 06, 2018
Excellent advice on what to look for in a lounger. Did not find one that fit our budget, but an excellent place to shop.
Consumer from BETHESDA, MD
Nov 22, 2017
Software system was obviously antiquated and inadequate. It was difficult for staff to place orders or get correct pricing and order forms were unclear and did not show items ordered. Staff could not get info on what other nearby stores might have desired item available for viewing/trying out. Sales staff was pleasant and knowledgeable but I observed Rockvile store manager being rude and confrontational with other customers.

...and 4 more consumer comments for La-Z-Boy Home Furnishings & Decor