Havertys Furniture

1428 Rockville Pike
Rockville, MD 20852 301-230-2310
Checkbook's Top Rating
Quality NO

Consumer Ratings for Havertys Furniture — 85 Ratings

Register here and see full info on Havertys Furniture, FREE.
Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
?
?%    
Promptness of service what is this?
?
?%    
Reliability what is this?
?
?%    
Advice on choice and use of products what is this?
?
?%    
Staff attitudes/atmosphere what is this?
?
?%    
Ease of looking at/testing products what is this?
?
?%    
Prices what is this?
?
?%    

Business Policies for Havertys Furniture

Register here and see full info on Havertys Furniture, FREE.
Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Repair services available for case pieces and/or upholstered furniture
  • Customers can order directly from store’s website
  • Soil and stain treatment for upholstered furniture upon request
  • Website offers room designer software
  • Custom upholstery services
  • Website offers the “See in my room” AR (augmented reality) tool
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Full payment required at the time of purchase
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
15%

Consumer Comments for Havertys Furniture

Register here and see full info on Havertys Furniture, FREE.
Consumer from Damascus, MD
Feb 20, 2024
Ordered dining room and living room furniture. Great experience overall from purchase to delivery. Great communications especially when 2 week delay from factory. Certainly order again when a need.
Consumer from Silver Spring, MD
Jan 23, 2023
Relived to find an honest, reliable, affordable furniture store with a full selection of recliners. (Had just wasted 14 months waiting for a promised recliner and refund at nearby Persiano Gallery). One glitch: the sales person thought we had ordered a remote control, but when it arrived found Havertys doesn't make those. They agreed to a $100 refund and we're very happy with the recliner.
Consumer from Rockville, MD
Nov 21, 2022
Just like everywhere else, some items are taking a long time for delivery once ordered. I’m on month four waiting for a pre-paid piece. Sales staff is attentive, helpful, and will spend their time to make sure you are satisfied. Prices are higher end, but quality is very good.

...and 6 more consumer comments for Havertys Furniture