Staples

1531 Rockville Pike
Rockville, MD 20852 301-881-6390
Checkbook's Top Rating
Quality NO

Consumer Ratings for Staples — 18 Ratings

Register here and see full info on Staples, FREE.
Percent of customers who rated service "superior" for: | = average for all computer stores
Overall quality what is this?
?
?%    
Advice on choice and use of products what is this?
?
?%    
Promptness of service what is this?
?
?%    
Staff attitudes, atmosphere what is this?
?
?%    
Quality of products what is this?
?
?%    
Variety of products what is this?
?
?%    
Ease of looking at/testing products what is this?
?
?%    
Reliability (standing behind products, delivering on time, etc.) what is this?
?
?%    

Consumer Comments for Staples

Register here and see full info on Staples, FREE.
Consumer from Potomac, MD
Oct 20, 2020
We've used Staples for many years for office supplies, etc. During a computer upgrade, I used on-line comparison of features to determine which laptop I wanted. Because it involved change out of a hard drive for a solid state drive I wanted professional service & warranty. Staples personnel explained the service/warranty options and comparison of prices for the top 2 laptop models. They exceeded my expectation for finding best price (laptop, software, service and warranty) to meet my price point. Very satisfied with their attention and professionalism. The computer & software work great.
Consumer from Bethesda, MD
Feb 23, 2020
Recent changes in store layout makes shopping more difficult and products harder to find than previously. There seems to be a reduction in variety of product. Representatives are courteous and helpful. I suspect corporate decisions have caused the demise of quality noted. A year or two ago, I would have rated all categories as superior.
Consumer from OLNEY, MD
Sep 11, 2014
When there is a sale, prices can be outstanding! However, the equipment on sale is often not in stock, and must be ordered online. This is an experience in how not to treat customers. You will get multiple messages that "order is complete and will ship shortly," "order is not available and must be back ordered and you will be notified of shipping date," (multiple times on this one!),and other such messages. Then without any notice, the order will appear at your door.