Tesla

1300 Rockville Pike
Rockville, MD 20852 301-692-2004

Ratings

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Consumer Ratings for Tesla — 3 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Staff attitudes/atmosphere
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Reliability (standing behind products, delivering on time, etc.)
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Overall quality
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Consumer Comments for Tesla

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Consumer from ROCKVILLE, MD
Feb 24, 2025
Recommended
The buying experience is not like at a traditional car dealership. There is no negotiation, haggling of price or features. The price of the car and any additional options + applicable tax/fees is stated all upfront online on Tesla's website. This may be unsettling, but as a buyer you don't necessarily worry about if you left money on the table if you didn't negotiate well enough. The payment process could be better explained, particularly if you can use a cashier's check. The App process did not give this option, but it is stated on Tesla's website. If wiring money is not something you are comfortable with, it is recommended that you go to a Tesla retail location and talk to a sales rep directly so they can give you options before you place your order. Overall, the buying experience was smooth and the staff were helpful, yet unobtrusive.
Consumer from Silver Spring, MD
Oct 29, 2023
Recommended
Consumer from Bowie, MD
Feb 25, 2023
Recommended
Purchased a Model Y in Nov 2022. It was only the third day they were open at this location (it used to be the BMW dealership on Rockville Pike, before the BMW dealership moved to a new building down the street). Great service, great attitudes from all staff, and a very good experience overall.