Herson's Honda

15525 Frederick Rd
Rockville, MD 20855 301-279-8600

Ratings

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Consumer Ratings for Herson's Honda — 92 Ratings

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Percent of customers who rated service "superior" for:
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Consumer Comments for Herson's Honda

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Consumer from POTOMAC, MD
Oct 18, 2024
Not Recommended
I bought a used car from them. When it was time for me to pick it up at the dealer the car was not clean on the outside and the tank of gas was half full. That's their policy. It left me with a poor image of the dealer. It's also difficult getting to speak to the correct person when you have a question.
Consumer from GAITHERSBURG, MD
Apr 07, 2024
Recommended
Consumer from GAITHERSBURG, MD
Mar 15, 2024
Not Recommended
I would not recommend Herson Honda for car repair. A well rated independent car repair shop gave me a website to verify if a repair shop is charging a fair price for a repair. I compared the website’s highest price for the following items performed at Herson. I am only sorry I did not check the website before going to Herson. This is a 2015 Honda Accord that is 8.5 years old with only 44,251 miles on the car. Compared the following item: Herson Honda Highest Price on the Website Replace F/R Brake Pads (795.05) Replace F/R Brake Pads (738.00) Replace Spark Plugs (718.27) Replace Spark Plugs (289.00) Replace Starter (1137.13) Replace Starter (948.00) For the spark plugs replacement, which is 429.27 more for the repair. Even with Honda parts that do not seem like a fair price, and I feel ripped off!! They said the spark plugs were over 8 years and recommended replacements. For the brake pads, they said are low @ 4mm and recommended replacements. I am not complaining about the recommended replacements but the pricing of repairs, especially the spark plugs replacement. I did have a problem with my starter, and I wish I had just done the starter. I am looking for a new repair shop for the additional repairs recommended and any future repairs for my car. Once I went to them for a tire that was losing air, they recommended replacing all four tires. I went to a tire repair shop they replaced the valve stem for just $3.00. Once I went to them for an A/C problem that was not cooling, they said they needed to convert to the new refrigerant and would not repair the A/C. I went to an independent shop they replaced a plug for about 3.00 and added more of the refrigerant that was already in the car. At that time, there was no requirement for older cars to convert to the new refrigerant. Also, I wonder if they are behind the constant mailings about extended warranty, I have no intention of buying extended warranty and it is harassment.

...and 89 more consumer comments for Herson's Honda