DARCARS 355 Toyota

15625 Frederick Rd
Rockville, MD 20855 301-313-5949

Ratings

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Consumer Ratings for DARCARS 355 Toyota — 56 Ratings

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Percent of customers who rated service "superior" for:
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Consumer Comments for DARCARS 355 Toyota

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Consumer from SILVER SPRING, MD
Oct 24, 2024
Not Recommended
Went there to look at a plugin hybrid RAV4. They clearly wanted to sell either the hybrid only RAV4 or the Venza. Staff was disinterested and dismissive. Wouldn't show us a plugin RAV4 as "it wasn't ready" and they were busy. Went to Sport Honda nearby and got a CRV hybrid.
Consumer from New Market, MD
Feb 15, 2024
Recommended
Consumer from North Potomac, MD
Oct 21, 2023
Not Recommended
My Toyota Hybrid Camry was at 355 Darcars dealership for over 8 weeks and I have never experienced such poor communication and misdiagnoses. For example, they first said my entire wire hamper needed to be replaced. However, it turned out there was nothing wrong with the wire hamper – there was a hole in the engine! Then they said that the hole must have been caused by my not ever changing the oil (I am sure that comment was made because I am a woman) – yet, I had proof that I changed the oil exactly according to Toyota’s recommendations. However, despite my Camry being within the 5-year warranty period and even their mechanic admitting he didn’t know what caused it, they said it was NOT covered by the warranty. So we had no choice but to agree to pay for them to put in a used engine. After the used engine was put in, the same exact cylinder misfired (which caused the hole) so they had to admit it was NOT my fault but rather the computer system was faulty and it was covered by the warrantee. During the 8+ weeks my car was there, I called them once a week to get an update – which I think is very reasonable. I would leave a message for either the Service Manager or the Customer Service Representative and yet it was rare to get a call back. At least 4 times, I resorted to physically showing up at the dealership just so I could get an update on my car. I will never return to Darcars for ANYTHING.

...and 53 more consumer comments for DARCARS 355 Toyota