Ourisman Chevrolet of Rockville

Name: Ourisman Chevrolet of Rockville
Address: 807 Rockville Pike, Rockville, MD, 20852, US
Telephone: 301-424-5900
Price range: $$$$
Rating: 1.0

807 Rockville Pike
Rockville, MD 20852 301-424-5900

Checkbook's Top Rating
Quality	NO
Price	NO

15 ratings
53% gave a "superior" overall rating
- Prices 19% higher than average
Compare 498 nearby auto repair shops
"I would rate the service department as somewhere between horrible and fraudulent. They quoted me 10K..."
Read More Comments

Prices for Ourisman Chevrolet of Rockville

Checkbook's price comparison score what is this?

Hourly labor rate for major mechanical repairs

Consumer Ratings for Ourisman Chevrolet of Rockville — 15 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

Overall quality what is this?

Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Ourisman Chevrolet of Rockville

Number of complaints with local government consumer agencies and (complaint rate) what is this?

Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Makes serviced:

Buick
Cadillac
Chevrolet
GMC

Makes serviced under manufacturers' new-car warranties:

Buick
Cadillac
Chevrolet
GMC

Consumer Comments for Ourisman Chevrolet of Rockville

Consumer from Washington, DC
Mar 16, 2023

I would rate the service department as somewhere between horrible and fraudulent. They quoted me 10K for a repair job, which I took because I did not have any other feasible options in light of my needs/ timing. Less than 2 months later, my vehicle was having similar issues. I took the vehicle back, since the work I had just performed was still under warranty. WITHOUT LOOKING AT THE VEHICLE, the service department attendant said "this work won't be covered because it has nothing to do with your prior repair." I said "how do you know that without looking at the vehicle?" I then added "the vehicle has the same power issues." He then looked at the vehicle and "confirmed that the new repairs will be 6K and not under warranty." I immediately said stop everything and don't touch my vehicle. And, btw, this was a vehicle that I had purchased brand new from the dealership. Absolutely shameful conduct.

Consumer from Potomac, MD
Jun 01, 2021

Poor service. Did not fix a problem which was covered by warranty. Eventually had to complain to GM. Their work and service was fine after the complaint.

Consumer from SILVER SPRING, MD
Nov 30, 2013

Using a dealer for repair or maintenance is more expensive than using a privately owned shop. However, because I bought my car at Ourisman, I feel Ourisman will try to do the best job possible.

You won't find anything else like Checkbook

Nonprofit and independent
Takes no advertising or referral fees
Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
Thousands of undercover price comparisons
Complaint counts from local consumer agencies and attorney general offices

Auto Repair Shops Articles

How to Find a Good Auto Repair Shop

When your car breaks down or acts up, it’s a major inconvenience—and can be a major expense. That’s why finding a good mechanic or repair shop is so important. Our evaluations of hundreds of area shops will help you find great service and low prices.

How to Save Money on Car Repairs

Our price ratings of shops will help you find shops that charge fair prices. Don’t assume using a low-cost shop means having to accept low-quality work: We found that top shops are more likely to offer low prices as lousy shops.

Is an Independent Shop or a Dealer Better for Car Repairs?

If your car is still covered under a new-car warranty, you’ll want to use a dealership for repairs. But if your car is no longer under warranty, you’re probably best off using an independent shop.

EV Repairs: Are All-Electric Vehicles Reliable? Where Will Owners Get Repairs?

The shift to EVs will affect our choice of vehicles and the way people drive. But in the long term, the way owners get them serviced and repaired will be similar to the way things currently are for gas-engine cars. And EVs will need repairs: So far, most new models aren’t very reliable.