Herson's Honda

Name: Herson's Honda
Address: 15525 Frederick Rd, Rockville, MD, 20855, US
Telephone: 301-279-8600
Price range: $$$$
Rating: 1.5

15525 Frederick Rd
Rockville, MD 20855 301-279-8600

Checkbook's Top Rating
Quality	NO
Price	NO

107 ratings
57% gave a "superior" overall rating
- Prices 22% higher than average
Compare 495 nearby auto repair shops
"I made an appointment for minor repair. Unlike other dealers, staff person greets you at your car to..."
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Prices for Herson's Honda

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Hourly labor rate for major mechanical repairs

Consumer Ratings for Herson's Honda — 107 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

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Letting you know cost early what is this?

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Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Herson's Honda

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Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Makes serviced:

Honda

Makes serviced under manufacturers' new-car warranties:

Honda

Consumer Comments for Herson's Honda

Consumer from NORTH POTOMAC, MD
Aug 19, 2025

I made an appointment for minor repair. Unlike other dealers, staff person greets you at your car to get basic information and estimated cost. Very efficient process. They called and emailed when the job was done.

Consumer from GAITHERSBURG, MD
Mar 03, 2025

High prices

Consumer from GAITHERSBURG, MD
May 14, 2024

I would not recommend Herson Honda for car repair. A well rated independent car repair shop gave me a website to verify if a repair shop is charging a fair price for a repair. I compared the website’s highest price for the following items performed at Herson. I am only sorry I did not check the website before going to Herson. This is a 2015 Honda Accord that is 8.5 years old with only 44,251 miles on the car. Herson’s Repair Prices: Repair F/R Brake Pads (795.05), Replace Spark Plugs (718.27), Replace Starter (1137.13). Highest Repair Prices on the Website for a 2015 Honda Accord: Replace F/R Brake Pads (738.00), Replace Spark Plugs (289.00), Repair Starter (948.00). For the spark plugs replacement, which is 429.27 more for the repair. Even with Honda parts that do not seem like a fair price, and I feel ripped off!! I am not complaining about the recommended replacements but the pricing of repairs, especially the spark plugs replacement. I did have a problem with my starter, and I wish I had just done the starter. I am looking for a new repair shop for the additional repairs recommended and any future repairs for my car. Once I went to them for a tire that was losing air, they recommended replacing all four tires. I went to a tire repair shop they replaced the valve stem for just $3.00. Once I went to them for an A/C problem that was not cooling, they said they needed to convert to the new refrigerant and would not repair the A/C. I went to an independent shop they replaced a plug for about 3.00 and added more of the refrigerant that was already in the car. At that time, there was no requirement for older cars to convert to the new refrigerant. Also, I wonder if they are behind the constant mailings about extended warranty, I have no intention of buying extended warranty and it is harassment.

...and 27 more consumer comments for Herson's Honda

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