Marlo Furniture
13450 Baltimore Ave
Laurel, MD 20707 301-419-3400
Laurel, MD 20707 301-419-3400
Checkbook's Top Rating | |
---|---|
Quality | NO |
- 31 ratings
- 41% gave a "superior" overall rating
- Compare 83 nearby furniture stores
- "7-14-14 - We went to Marlo's in Laural, MD on 7-4-14 to check out some Leather Sofa's.We found a set..."
Read More Comments
Checkbook Summary of What It Sells ?
Consumer Ratings for Marlo Furniture — 31 Ratings
Percent of customers who rated service "superior" for:
= average for all furniture stores
Overall quality
Promptness of service
Reliability
Advice on choice and use of products
Staff attitudes/atmosphere
Ease of looking at/testing products
Prices
Business Policies for Marlo Furniture
Special services and payment policies
- Orders for furniture displayed in showroom usually can be fulfilled within two weeks
- Delivers furniture
- In-home interior design services available
- Has an online gallery/catalog
- Website offers room designer software
Store's payment policy for furniture that is special ordered
- Down payment required
Return time period for special-order items (in original condition)
Varies
Restocking fee
Varies
Return time period for in-stock items (in original condition)
Varies
Restocking fee
Varies
Consumer Comments for Marlo Furniture
Aug 19, 2014
I went back to Marlo and spoke to the assistant manager. I showed him the print out of all the items and asked if they could throw in all the tables and lamps at the $3,200.00 that I already paid. His respond was, this isn't the same furniture. I pointed out that it was because the SKU #'s matched 2110035. He said he wouldn't do anything and if I ordered from this place I would regret it. He continue to rant at how this would be a mistake & I just cut him off and demanded my money back.
The next day I spoke to the store manager and he said he would only lower the price to the employee pricing but wouldn't do anything else. I called the corporate office and they never even called back or anything.
We'll never go back to Marlo's again!
PS. I ordered the furniture from the other store and received everything in prefect condition. It was also the exact same furniture at Marlo.
If you go, get the SKU # and look online. I guarantee that you'll find it majorly cheaper then what Marlo is asking for.