Fred Frederick Chrysler Jeep Dodge Ram

Name: Fred Frederick Chrysler Jeep Dodge Ram
Address: 39 Washington Blvd, Laurel, MD, 20707, US
Telephone: 301-776-7373
Rating: 3.5

39 Washington Blvd
Laurel, MD 20707 301-776-7373

Checkbook's Top Rating
Quality	NO
Price	No Data

11 ratings
91% gave a "superior" overall rating
Compare 496 nearby auto repair shops
"Gruff but fair"
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Prices for Fred Frederick Chrysler Jeep Dodge Ram

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Hourly labor rate for major mechanical repairs

Consumer Ratings for Fred Frederick Chrysler Jeep Dodge Ram — 11 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

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Complaints for Fred Frederick Chrysler Jeep Dodge Ram

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Current BBB report

Makes serviced:

Chrysler
Dodge/Ram
Jeep

Makes serviced under manufacturers' new-car warranties:

Chrysler
Dodge/Ram
Jeep

Consumer Comments for Fred Frederick Chrysler Jeep Dodge Ram

Consumer from Laurel, MD
Aug 09, 2018

Gruff but fair

Consumer from CHEVERLY, MD
Sep 14, 2016

I have been both buying and servicing my cars with them since 1990. I wouldn't go anywhere else. The service is outstanding and their prices are fair. They are so helpful and thoughtful--they have a customer for life.

Consumer from BETHESDA, MD
Sep 15, 2013

The pleasure of doing business with this dealership started with their appointment process. Their website allowed me to request an appointment online, and to receive confirmation by either e-mail or phone at my option. The appointment form called for a description of the problem, so I said that I believed it was a particular service recall. Not only did they make a prompt appointment (for that same day), but they had me send them the VIN for the vehicle, so that they could confirm that mine was one of the vehicles covered by the service recall.

When I arrived, they asked if I wanted to wait or come back. When I elected to wait, they showed me to a chair, and allowed me to use their free Wifi while I waited.

The repair was completed in about an hour, and resolved all of the issues I had been having.

The only slight negative was that the repair people managed to trap an audio cable inside part of some housing in the car during the repair. When I returned and requested that they get the audio cable back out for me, the manager initially said that they hadn't been working on that part of the car at all, and couldn't have been responsible for the audio cable issue. However, when he got the repair person who had worked on the car, the person said that in fact they had worked on that part of the car, apologized for the problem, and quickly fixed it.

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