Fred Frederick Chrysler Jeep Dodge Ram

Name: Fred Frederick Chrysler Jeep Dodge Ram
Address: 39 Washington Blvd, Laurel, MD, 20707, US
Telephone: 301-776-7373
Rating: 3.5

39 Washington Blvd
Laurel, MD 20707 301-776-7373

Checkbook's Top Rating
Quality	NO
Price	NO**

11 ratings
91% gave a "superior" overall rating
Compare 499 nearby auto repair shops
"Gruff but fair"
Read More Comments

Prices for Fred Frederick Chrysler Jeep Dodge Ram

Checkbook's price comparison score what is this?

Hourly labor rate for major mechanical repairs

Consumer Ratings for Fred Frederick Chrysler Jeep Dodge Ram — 11 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

Overall quality what is this?

Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Fred Frederick Chrysler Jeep Dodge Ram

Number of complaints with local government consumer agencies and (complaint rate) what is this?

Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Makes serviced:

Chrysler
Dodge/Ram
Jeep

Makes serviced under manufacturers' new-car warranties:

Chrysler
Dodge/Ram
Jeep

Consumer Comments for Fred Frederick Chrysler Jeep Dodge Ram

Consumer from Laurel, MD
Aug 09, 2018

Gruff but fair

Consumer from CHEVERLY, MD
Sep 14, 2016

I have been both buying and servicing my cars with them since 1990. I wouldn't go anywhere else. The service is outstanding and their prices are fair. They are so helpful and thoughtful--they have a customer for life.

Consumer from BETHESDA, MD
Sep 15, 2013

The pleasure of doing business with this dealership started with their appointment process. Their website allowed me to request an appointment online, and to receive confirmation by either e-mail or phone at my option. The appointment form called for a description of the problem, so I said that I believed it was a particular service recall. Not only did they make a prompt appointment (for that same day), but they had me send them the VIN for the vehicle, so that they could confirm that mine was one of the vehicles covered by the service recall.

When I arrived, they asked if I wanted to wait or come back. When I elected to wait, they showed me to a chair, and allowed me to use their free Wifi while I waited.

The repair was completed in about an hour, and resolved all of the issues I had been having.

The only slight negative was that the repair people managed to trap an audio cable inside part of some housing in the car during the repair. When I returned and requested that they get the audio cable back out for me, the manager initially said that they hadn't been working on that part of the car at all, and couldn't have been responsible for the audio cable issue. However, when he got the repair person who had worked on the car, the person said that in fact they had worked on that part of the car, apologized for the problem, and quickly fixed it.

You won't find anything else like Checkbook

Nonprofit and independent
Takes no advertising or referral fees
Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
Thousands of undercover price comparisons
Complaint counts from local consumer agencies and attorney general offices

Auto Repair Shops Articles

How to Find a Good Auto Repair Shop

When your car breaks down or acts up, it’s a major inconvenience—and can be a major expense. That’s why finding a good mechanic or repair shop is so important. Our evaluations of hundreds of area shops will help you find great service and low prices.

How to Save Money on Car Repairs

Our price ratings of shops will help you find shops that charge fair prices. Don’t assume using a low-cost shop means having to accept low-quality work: We found that top shops are more likely to offer low prices as lousy shops.

Is an Independent Shop or a Dealer Better for Car Repairs?

If your car is still covered under a new-car warranty, you’ll want to use a dealership for repairs. But if your car is no longer under warranty, you’re probably best off using an independent shop.

EV Repairs: Are All-Electric Vehicles Reliable? Where Will Owners Get Repairs?

The shift to EVs will affect our choice of vehicles and the way people drive. But in the long term, the way owners get them serviced and repaired will be similar to the way things currently are for gas-engine cars. And EVs will need repairs: So far, most new models aren’t very reliable.