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Renewal by Andersen

8265 Patuxent Range Rd
Jessup, MD 20794 301-483-7340
Checkbook's Top Rating
Quality NO
Price NO**

Prices for Renewal by Andersen

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Consumer Ratings for Renewal by Andersen — 28 Ratings

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Percent of customers who rated service "superior" for: | = average for all window installers & repair
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Complaints for Renewal by Andersen

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Current BBB report

Areas Served by Renewal by Andersen:

  • Anne Arundel Co.
  • Howard Co.
  • Montgomery Co.
  • Prince George's Co.

Types of windows company installs:

  • No data

Consumer Comments for Renewal by Andersen

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Consumer from UPPER MARLBORO, MD
Dec 02, 2024
I did not hesitate to hire Renewal by Andersen to install replacement windows on the upper level of my house because I had a great experience two years ago, when they installed windows on the lower level of my house. Unfortunately, the experience in November 2024 wasn't nearly as positive. The installers didn't communicate anything about what they were doing unless I asked a specific question. I made it clear that putting any materials from my job on my neighbor's property was not acceptable, but they did it anyway. I wanted them to put coverings over the open window frames to keep birds from flying in, but they refused to do that, too. I paid for the blinds to be removed and replaced by the installers. But the installers did not want to replace the blinds when they completed the windows installation. The bedroom and bathroom windows were left completely uncovered. After appealing, they finally consented to replace the blinds, but they did a sloppy job of it. I hope that the actual installation of the windows was done correctly. I realize that part of the high cost that I paid was for the warranty of quality installation of the windows. In spite of the negative experience I had with the installers, I hope the company will stand behind their product (as they frequently advertise). But training of installers needs to improve exponentially. Getting a team that is respectful of homeowners and their property should not be a matter of "luck." It should be standard operating procedure. I shouldn't be stressed out over having windows installed, but I was. I discussed my experience with management and they said they would improve the training of installers. I hope they follow through on that promise.
Consumer from COLLEGE PARK, MD
Oct 11, 2024
Pricey but excellent work and product
Consumer from ARLINGTON, VA
Sep 22, 2024
Overall, dealing with RbA was one of the most disappointing and unpleasant experiences that I've had in 39 years as a homeowner. Based on their ads, national presence, reputation & price of their product, I expected far better treatment than what I received from them; I basically paid Cadillac prices for Chevy-level customer service. The one and only good thing to come out of the entire experience is the windows themselves, which have so far been great - despite their less-than-stellar installation by the RbA crew (only one of whom spoke any English). You have been warned!

...and 5 more consumer comments for Renewal by Andersen

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