Renters Warehouse

PO Box 275
Glenelg, MD 21737 410-489-9500

Ratings

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Consumer Ratings for Renters Warehouse — 3 Ratings

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Percent of customers who rated service "superior" for:
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Doing work properly
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Consumer Comments for Renters Warehouse

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Consumer from Fulton, MD
May 05, 2020
Not Recommended
Over the last year their quality and responsiveness dropped considerably.
Consumer from Arlington, VA
Sep 20, 2018
Not Recommended
Their McLean and DC offices are terrible for landlords, but a bit better (still not good) for tenants. Biggest problems seem to be that their agents try to manage too many accounts at the same time, are in no way proactive about potential problems, and do not coordinate well enough with their technical staff. The Renters Warehouse approach seems as if it would align their interests with the landlord's, thus reducing both their fee and maintenance costs, but both ended up rather higher than others I have used.

They are more responsive to tenants, because the same technical support people interact directly with tenants when they call. Don't get quality or low-cost contractors for repairs necessarily, but at least the work gets started quickly. Their problem is that they often leave checking the work to their already overworked agent colleagues or wait for tenant complaints instead of checking the work themselves. The agents (I had three) invariably dropped the ball on that, and did not even telephone the tenant to check.
Consumer from Manassas, VA
Mar 13, 2018
Recommended