Pep Boys

20900 Frederick Rd #A
Germantown, MD 20876 301-540-4686
Checkbook's Top Rating
Quality NO
Price NO**

Prices for Pep Boys

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Hourly labor rate for major mechanical repairs
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Consumer Ratings for Pep Boys — 18 Ratings

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Percent of customers who rated service "superior" for: | = average for all auto repair shops
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Complaints for Pep Boys

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Makes serviced:

  • Acura
  • Alfa Romeo
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge/Ram
  • Fiat
  • Ford
  • Genesis
  • GMC
  • Honda
  • Hyundai
  • Infiniti
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mini
  • Mitsubishi
  • Nissan
  • Porsche
  • Rivian
  • Saab
  • Subaru
  • Tesla
  • Toyota
  • Volkswagen
  • Volvo

Consumer Comments for Pep Boys

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Consumer from Gaithersburg, MD
Mar 23, 2023
I scheduled an appointment on a Sunday for a simple oil change. They took my keys and told me I could wait or come back. I elected to wait -- and wait, and wait. Finally, I approached the desk and asked how much longer the service was going to take. They informed me that they weren't sure they were going to be able to even do the oil change because they were short on staff AND they didn't have an "oil change person" that worked on Sundays. I asked why they allowed customers to schedule an appointment for that service if they wouldn't have someone there to do the work. I also asked why they let me sit there for over an hour without telling me the work probably wouldn't be done. The guy at the desk didn't know how to respond -- he just looked at me and said he was sorry. I asked me the service manager was working, and he said that person didn't work on Sundays. I recognize that some of the situation was out of the service desk person's control -- but there should have been someone there who could have addressed the situation when I first arrived. Just plain bad customer service.
Consumer from Germantown, MD
Dec 30, 2021
i would not trust them to even top off my window washer fluid
Consumer from Ellicott City, MD
Mar 28, 2021
They fixed the dent in the rear bumper of my car and also my door in no time.

...and 4 more consumer comments for Pep Boys