Servpro of Gaithersburg & Germantown

7901 Queenair Dr #104
Gaithersburg, MD 20879 301-963-8474

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Consumer Ratings for Servpro of Gaithersburg & Germantown — 1 Ratings

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Consumer Comments for Servpro of Gaithersburg & Germantown

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Consumer from Montgomery Village, MD
May 07, 2023
Not Recommended
Prompt to dry out family room after flooding but considerable delay (over a month) starting remedial repairs to damage. Called multiple times to find out why they had not started the work; talked to several different people. Each time I was told: - 1. The person was on the phone they would call back, 2. They would discuss my problem with the appropriate person & get right back to me, 3. They would get the right person to call me right back, or 4. The person I needed to talk with was on vacation and there was nobody else who I could help me. I finally gave up on them, paid them what I owed-to-date and got someone else to do the work at a much better price. OVERALL VERY POOR CUSTOMER SERVICE!