Ourisman Honda

Name: Ourisman Honda
Address: 4800 Bethesda Ave, Bethesda, MD, 20814, US
Telephone: 301-656-1000
Price range: $$$$
Rating: 2.0

4800 Bethesda Ave
Bethesda, MD 20814 301-656-1000

Checkbook's Top Rating
Quality	NO
Price	NO

160 ratings
63% gave a "superior" overall rating
- Prices 50% higher than average
Compare 498 nearby auto repair shops
"Took my Honda Civic in for a service department recommended axle replacement. The repair failed completely..."
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Prices for Ourisman Honda

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Hourly labor rate for major mechanical repairs

Consumer Ratings for Ourisman Honda — 160 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

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Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Ourisman Honda

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Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Makes serviced:

Acura
Honda

Makes serviced under manufacturers' new-car warranties:

Acura
Honda

Consumer Comments for Ourisman Honda

Consumer from Washington, DC area
Dec 02, 2024

Took my Honda Civic in for a service department recommended axle replacement. The repair failed completely within 24 hours, resulting in the car stopping suddenly and without warning in moderately heavy traffic. Fortunately, there were no cars directly behind me or there would have been a serious accident. The car, undrivable, was towed back to Ourisman and a second repair was attempted. Communication with service personnel was poor. I was given every assurance when I picked up the car that the repair was successful and the car was “good to go” but my confidence was shaken, so I asked a very reputable independent mechanic to take a look and advise whether the car was safe to drive. He asked me a lot of questions about what I had seen, felt and heard at the time the car became undrivable and exactly what Ourisman had fixed, and he performed what seemed to be a thorough inspection of the transmission, axles, etc. He concluded that the repair had been done incompletely/ improperly and that the installation of the new axle had damaged the boot and adjacent ball joint, compounding the original problem. Basically , the work will have to be done all over again.

Consumer from WASHINGTON, DC
May 09, 2024

Good customer service

Consumer from WASHINGTON, DC
Apr 13, 2024

I have continued to use this dealership for my Hondas, though I know the arguments against doing so. I have identified two excellent service writers (one of whom, Luis, has now become the Service Manager and Brendan) whom I feel are honest, thoughtful and easy to work with. On some visits when they were not available, I was less positively impressed.

...and 37 more consumer comments for Ourisman Honda

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