Jim Coleman Toyota

Name: Jim Coleman Toyota
Address: 10400 Auto Park Ave, Bethesda, MD, 20817, US
Telephone: 301-469-7100
Price range: $$$$
Rating: 2.5

10400 Auto Park Ave
Bethesda, MD 20817 301-469-7100

Checkbook's Top Rating
Quality
Price

236 ratings
66% gave a "superior" overall rating
- Prices 19% higher than average
Compare 498 nearby auto repair shops
"very pricey, but good work always."
Read More Comments

Prices for Jim Coleman Toyota

Checkbook's price comparison score what is this?

Hourly labor rate for major mechanical repairs

Consumer Ratings for Jim Coleman Toyota — 236 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

Overall quality what is this?

Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Jim Coleman Toyota

Number of complaints with local government consumer agencies and (complaint rate) what is this?

Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Makes serviced:

Acura
Alfa Romeo
Audi
BMW
Buick

Cadillac
Chevrolet
Chrysler
Dodge/Ram
Fiat

Ford
Genesis
GMC
Honda
Hyundai

Infiniti
Jaguar
Jeep
Kia
Land Rover

Lexus
Lincoln
Mazda
Mercedes-Benz
Mini

Mitsubishi
Nissan
Porsche
Rivian
Saab

Subaru
Tesla
Toyota
Volkswagen
Volvo

Makes serviced under manufacturers' new-car warranties:

Toyota

Consumer Comments for Jim Coleman Toyota

Consumer from CHEVY CHASE, MD
Apr 16, 2024

very pricey, but good work always.

Consumer from BETHESDA, MD
Apr 08, 2024

I took my Toyota in for 85,000 mile service, and was told the recommended service would be $985. Way too much for my budget, so we agreed the tasks would be cut back to cost no more than $500. But when the car was done, they said it would be $706, including a wash that I had not agreed to. A few days later I called the Service MGR to complain and he agreed that the price change should not have happened, and immediately refunded $206 to my credit card. I appreciated his response and will likely go back once more to give them another chance, but was disappointed that this seeming "bait and switch" had happened -- the first and only time in 20 years of buying and servicing cars at Jim Coleman.

Consumer from BETHESDA, MD
Apr 07, 2024

On a scheduled maintenance, the technician performed a service that was not included in the schedule and was not approved by me. Jim Coleman made it right and credited me for a future service.

...and 44 more consumer comments for Jim Coleman Toyota

You won't find anything else like Checkbook

Nonprofit and independent
Takes no advertising or referral fees
Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
Thousands of undercover price comparisons
Complaint counts from local consumer agencies and attorney general offices

Auto Repair Shops Articles

How to Find a Good Auto Repair Shop

When your car breaks down or acts up, it’s a major inconvenience—and can be a major expense. That’s why finding a good mechanic or repair shop is so important. Our evaluations of hundreds of area shops will help you find great service and low prices.

How to Save Money on Car Repairs

Our price ratings of shops will help you find shops that charge fair prices. Don’t assume using a low-cost shop means having to accept low-quality work: We found that top shops are more likely to offer low prices as lousy shops.

Is an Independent Shop or a Dealer Better for Car Repairs?

If your car is still covered under a new-car warranty, you’ll want to use a dealership for repairs. But if your car is no longer under warranty, you’re probably best off using an independent shop.

EV Repairs: Are All-Electric Vehicles Reliable? Where Will Owners Get Repairs?

The shift to EVs will affect our choice of vehicles and the way people drive. But in the long term, the way owners get them serviced and repaired will be similar to the way things currently are for gas-engine cars. And EVs will need repairs: So far, most new models aren’t very reliable.