Macy's

All locations combined
Checkbook's Top Rating
Quality NO

Consumer Ratings for Macy's — 58 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Advice on choice and use of products what is this?
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Business Policies for Macy's

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Has an online gallery/catalog
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
3 days
Restocking fee what is this?
25%
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
15%

Consumer Comments for Macy's

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Consumer from Waltham, MA
May 08, 2019
Bed frame broke due to missing boards that weren't installed. Delivery took far longer than any other furniture store and after they forgot to install wood slats, which resulted in bed collapsing in middle of night and frame breaking, cutting my leg and big scratch on my head
Consumer from Danvers, MA
Feb 08, 2018
Good quality at reasonable price, the customer service varies by location. I have gotten the best at their Las Vegas home location.