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Spa Bleu

106 N 2nd St
West Dundee, IL 60118 847-742-3656

Ratings

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?%    
? out of 2 recommended

Consumer Ratings for Spa Bleu — 2 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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?%    
Promptness/responsiveness
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Advice on service options and costs
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Overall quality
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Consumer Comments for Spa Bleu

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Consumer from Gilberts, IL
May 04, 2020
Recommended
The best salon! They focus on relaxation. You get a scalp and hand massage with your hair service. The stylists are knowledgeable and always give great results.
Consumer from Dundee, IL
Jul 18, 2017
Not Recommended
Sadly, I can't recommend Spa Bleu in West Dundee. I have gone to them several times for pedicures, and the quality of the pedicure is fine. The problem is their pricing and their communication/customer service. They have always been a little pricey, and since the pedicures don't look any better or last any longer than at cheaper places, it hardly seems worth it. In addition, I tried to use a coupon once that they distributed to 5k participants that had no expiration date printed on it, and they wouldn't take it. I guess it expired at some point arbitrarily with no warning. The receptionist always breaks the bad news and then goes to talk to the mysterious manager in the back to ask, and the manager behind the curtain can never be bothered to speak with the customer directly. I also made an appointment once for a prenatal massage on-line. I got a confirmation e-mail stating specifically that the appointment was booked and that never stated that I needed to call or click anywhere to confirm. When I showed up for that appointment, I was turned away because it was never booked (unbeknownst to me because it was not expressed in the e-mail, I was supposed to "confirm" and didn't). Once again the receptionist had to handle the situation and the mythical manager in the back couldn't be bothered to come out to apologize or to offer a deal on the next service. I even showed them my confirmation e-mail from them which didn't say anywhere that I had to confirm. It said specifically that the appointment was booked and that action only needed to be taken on my part if I needed to change or cancel my reservation. They offered to reschedule me for later that same day, but I had already left work early and structured my whole day for that massage, and I decided then and there that I would never be back to Spa Bleu because I was fed up and didn't want to give them anymore of my money. I can get as good or better service elsewhere for less money. Problem solved.

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