Lexus of Naperville

Name: Lexus of Naperville
Address: 2480 Aurora Ave, Naperville, IL, 60540, US
Telephone: 630-717-1578
Rating: 3.0

2480 Aurora Ave
Naperville, IL 60540 630-717-1578

Checkbook's Top Rating
Quality	NO
Price	NO**

14 ratings
71% gave a "superior" overall rating
Compare 440 nearby auto repair shops
"I bought a used Lexus recently (the 3rd Lexus that I have bought from Lexus of Naperville). Fifty-two..."
Read More Comments

Prices for Lexus of Naperville

Checkbook's price comparison score what is this?

Hourly labor rate for major mechanical repairs

Consumer Ratings for Lexus of Naperville — 14 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

Overall quality what is this?

Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Lexus of Naperville

Number of complaints with Attorney General's office and (complaint rate) what is this?

Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Makes serviced:

Lexus
Toyota

Makes serviced under manufacturers' new-car warranties:

Lexus
Toyota

Consumer Comments for Lexus of Naperville

Consumer from NAPERVILLE, IL
May 05, 2014

I bought a used Lexus recently (the 3rd Lexus that I have bought from Lexus of Naperville). Fifty-two days later, the door lock did not properly function. Lexus of Naperville wanted to charge me $550 to fix it.

You won't find anything else like Checkbook

Nonprofit and independent
Takes no advertising or referral fees
Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
Thousands of undercover price comparisons
Complaint counts from local consumer agencies and attorney general offices

Auto Repair Shops Articles

How to Find a Good Auto Repair Shop

When your car breaks down or acts up, it’s a major inconvenience—and can be a major expense. That’s why finding a good mechanic or repair shop is so important. Our evaluations of hundreds of area shops will help you find great service and low prices.

How to Save Money on Car Repairs

Our price ratings of shops will help you find shops that charge fair prices. Don’t assume using a low-cost shop means having to accept low-quality work: We found that top shops are more likely to offer low prices as lousy shops.

Is an Independent Shop or a Dealer Better for Car Repairs?

If your car is still covered under a new-car warranty, you’ll want to use a dealership for repairs. But if your car is no longer under warranty, you’re probably best off using an independent shop.

EV Repairs: Are All-Electric Vehicles Reliable? Where Will Owners Get Repairs?

The shift to EVs will affect our choice of vehicles and the way people drive. But in the long term, the way owners get them serviced and repaired will be similar to the way things currently are for gas-engine cars. And EVs will need repairs: So far, most new models aren’t very reliable.