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Vitas Hospice Service

1200 1st St NE #3
Washington, DC 20002 202-414-5400

Ratings

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?%    
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Consumer Ratings for Vitas Hospice Service — 4 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly
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Promptness/responsiveness
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Pleasantness
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Consumer Comments for Vitas Hospice Service

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Consumer from Bethesda, MD
Feb 05, 2022
Not Recommended
Despite promises of prompt responses to calls for assistance, VITAS was terrible in their responsiveness. I understand the problems caused by staff shortages, but they assured me that they were fully staffed and that responses would be within 2 - 3 hours. They weren't and it wasn't. VITAS should not take on more clients until they have resolved these issues.
Consumer from Reston, VA
Jun 08, 2021
Not Recommended
Some of the staff was good, but they were very slow to respond, especially after the patient passed but also in just coming back to answer questions about their service. Good luck trying to nail down where they might have in-patient hospice. They did offer 1 hr a day (5 days a week) of care for the patient (bathing, feeding), so that was nice.
Consumer from Washington, DC
Sep 21, 2018
Not Recommended
Some of the aides and nurses were superb. They tended to be the people called in for an emergency or special situation. The typically assigned staff were anywhere from ok to one exceptionally cold aide who just kept saying huh and walked away to do something else. He handled my spouse roughly. After about 2 weeks we were able to have him replaced. The patient, my spouse, was not capable of speaking loudly at that point so the aide should have come closer to hear rather than saying huh and walking away. In the 1st introductory meeting the Case Mgr. saw fit to bring up the "death rattle"! Not very sensitive to say the least. It was totally unnecessary and didn't apply to what we were discussing. She also was pretty huffy to me although she was nice to my spouse. The social worker was superb. They struggled with varying success to come often enough as well. So there was an F aide, an A+ aide, a C case manager, and the occasional A+ nurse or aide who came during emergencies. The person who came at night after my spouse passed away to pronounce death was a C minus. It was a mix of a few sublime people counterbalanced by mediocre to worse.

...and 1 more consumer comment for Vitas Hospice Service

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