Theodore's by Cantoni

2233 Wisconsin Ave NW
Washington, DC 20007 202-333-2300
Checkbook's Top Rating
Quality

Consumer Ratings for Theodore's by Cantoni — 20 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Business Policies for Theodore's by Cantoni

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Repair services available for case pieces and/or upholstered furniture
  • Customers can order directly from store’s website
  • Soil and stain treatment for upholstered furniture upon request
  • Custom upholstery services
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Downpayment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
14-30 days
Restocking fee what is this?
0%-25%

Consumer Comments for Theodore's by Cantoni

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Consumer from Rockville, MD
Apr 26, 2021
Be careful when purchasing as-is items from clearance. The lighting is not great in the store and you may miss the flaws that caused the item to be put on clearance.
Consumer from Reston, VA
Apr 01, 2020
We waited 9 months for the right sofa to be delivered. Theodore's TWICE delivered a sofa with mismatched cushions, then cushions to fit a love seat rather than our full size sofa. We also purchased a high gloss console made in Brazil which was off-gassing formaldehyde. Theodore's denied the problem, then took it to a warehouse to be remedied. It was re-delivered still off-gassing. Professionals explained, if a piece isn't "cured" properly only refinishing can stop the off gassing. Theodore's, despite our purchasing close to $20,000 of furniture, would not replace the $2,000 console. Terrible post-sale business practice.
Consumer from WASHINGTON, DC
Sep 05, 2017
Theodore's was a dream. They do custom height and sizing for sofas, sectionals, chairs, beds--all what we wanted. They had an excellent choice of leather and fabrics for furniture. Sandy was particularly helpful and knew her products well. Really recommend her and Theodore's.

...and 1 more consumer comment for Theodore's by Cantoni