ADT Security Services

800-246-9147
Checkbook's Top Rating
Quality NO

Consumer Ratings for ADT Security Services — 556 Ratings

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Complaints for ADT Security Services

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Areas Served by ADT Security Services:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Consumer Comments for ADT Security Services

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Consumer from ARLINGTON, VA
Mar 08, 2025
Pros: ADT has a better-than-average web site to manage billing and related customer services. Can't rate alarm performance because there hasn't been the opportunity over the past year. Cons: Difficult to terminate services (even after 20+ years of enrollment) which must be done personally via phone, and then only after 20 minutes of hold time, only to be passed to no fewer than four agents until one agreed to terminate service. ADT charges to repair/replace failed components under all circumstances, and under no circumstance will it disconnect equipment upon termination.
Consumer from RESTON, VA
Feb 28, 2025
They are a decent company and their prices aren't outrageous, though they keep raising them. There are better companies, but most are more expensive for similar services.
Consumer from BOWIE, MD
Feb 05, 2025
ADT/Perimeter One installed security monitoring throughout my house. When the equipment breaks (key pads, faulty alarm) down they want me to pay to repair their equipment.

...and 161 more consumer comments for ADT Security Services