Havertys Furniture

All locations combined
Checkbook's Top Rating
Quality NO

Consumer Ratings for Havertys Furniture — 293 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Havertys Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Repair services available for case pieces and/or upholstered furniture
  • Customers can order directly from store’s website
  • Soil and stain treatment for upholstered furniture upon request
  • Website offers room designer software
  • Custom upholstery services
  • Website offers the “See in my room” AR (augmented reality) tool
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Full payment required at the time of purchase
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
15%

Consumer Comments for Havertys Furniture

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Consumer from FRISCO, TX
Apr 20, 2017
I bought a sofa and was sold a furniture "protection plan," which protects nothing. So when the furniture starts to fall apart after three years, you are on your own. You won't receive a copy of the Guardsman furniture protection plan until after the furniture is delivered and you have paid hundreds of dollars for the plan. And then it is radically different from what the salesman promised. Don't shop here.