Crate & Barrel

All locations combined
Checkbook's Top Rating
Quality

Consumer Ratings for Crate & Barrel — 129 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Crate & Barrel

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Customers can order directly from store’s website
  • Website offers room designer software
  • Custom upholstery services
  • Website offers the “See in my room” AR (augmented reality) tool
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Downpayment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
30 days
Restocking fee what is this?
$0

Consumer Comments for Crate & Barrel

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Consumer from Glen Burnie, MD
Feb 06, 2018
I am a huge fan of Crate & Barrel, they carry such a large variety, plus some very unique items, which is always a plus, for me, I just LOVE...different/odd items to decorate with. I can get lost for hours, in this store and highly recommend this store to anyone who enjoys, making their home look BEAUTIFUL!!
Consumer from CHEVY CHASE, MD
Jan 14, 2018
Staff is extremely helpful, routinely going the "next step" to meet the customer's needs.