Best Buy

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Prices for Best Buy

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Consumer Ratings for Best Buy — 3928 Ratings

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Consumer Comments for Best Buy

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Consumer from GERMANTOWN, MD
Oct 25, 2024
We purchased freezer and fridge on different days from different Best Buy stores. They were delivered in one delivery. Decided I didn’t want fridge. They arranged for pickup but appointment kept getting canceled. Possibly a glitch because two items were initially delivered. It took 8 calls over 3 days to get it straightened out. Each time rep assured me it was fixed but appointment got canceled two hours later. Finally did get done and pickup and credit went smoothly.
Consumer from FALLS CHURCH, VA
Jul 26, 2024
I paid for install and hall away of refrigerator and prepared the area for install and haul away. Two deliverers did neither, refused to talk with a supervisor on the phone and drove away. I am left with food rotting on my counter and want a refund to include credit for spoiled food.
Consumer from FREDERICK, MD
Feb 14, 2024
Installation was painful! It took three sets of installers (and many, many calls) before our washtower was installed properly. But that's not all. The company argued about honoring their much-advertised price-match guarantee, even when it was Best Buy itself that had lowered the price by $100. The customer service staff were ill informed. The managers, when you could get one, were downright rude.

...and 47 more consumer comments for Best Buy