Kaiser Permanente Santa Clara Medical Center
700 Lawrence Expy
Santa Clara, CA 95051 408-851-1000
Santa Clara, CA 95051 408-851-1000
| Checkbook's Top Rating | |
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| Complex care |
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| Simple care |
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| Inpatient care |
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- 163 ratings
- 85% gave a "superior" overall rating
- Compare 52 nearby emergency rooms
- "A family member is not permitted to accompany a patient in the waiting area. Family members must wait..."
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Summary Ratings for Kaiser Permanente Santa Clara Medical Center
Ratings From Physicians for complex emergency care
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Ratings From Physicians for simple emergency care
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Patient ratings for Kaiser Permanente Santa Clara Medical Center — 163 Ratings
Percent of customers who rated service "superior" for:
= average for all emergency rooms
Overall Care
Speed of service
Staff pleasantness
Effort to relieve patient's anxiety/discomfort
Listening to/communicating with patient
Helpfulness in arranging follow-up care
Timely & Effective Care for Kaiser Permanente Santa Clara Medical Center
How Often Hospital Followed "Best Treatment" Guidelines for Stroke Cases
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How Often Hospital Followed "Best Treatment" Guidelines for Heart Attack Cases
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Average Number of Minutes Patients Waited to be Seen by a Healthcare Professional
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Average Number of Minutes Patients Waited to be Admitted
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Average Number of Minutes Patients Waited to get to Room After Decision to Admit
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Average Number of Minutes Patients Waited to Receive Care and Be Sent Home
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Average Number of Minutes Patients Waited to Receive Pain Medication for Broken Bones
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Percent of Patients Who Left Without Being Seen
Front-line capabilities for Kaiser Permanente Santa Clara Medical Center
Specialists always on duty
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Number of emergency department cases per year
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Trauma center designation
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Emergency medicine certified doctor always on duty
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Ratings for Inpatient Care for Kaiser Permanente Santa Clara Medical Center
Percent of customers who rated service "superior" for:
= average for all emergency rooms
Risk-adjusted death rate for all selected case types
Overall Rating by Patients for Inpatient Care
Doctor's ratings for high-risk adult surgery
The Leapfrog Group's Hospital Safety ScoreSM
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Emergency Rooms Articles
What to Do If There is Immediate Danger to Life or Ability to Function
When first confronted with an illness or injury, you must quickly decide whether the case is life threatening—whether there’s a risk of death or permanent disability if the patient does not receive immediate care (within 30 minutes or less).
What to Do If the Case Is Urgent but Not Life-Threatening
The most difficult decisions about what to do come in cases that are “urgent” but not immediately threatening to life or the patient’s future ability to function.
Cases that Do Not Require Prompt Medical Attention
Many cases are not even urgent, of course. These cases could await a visit to an urgent care clinic or a family doctor during regular hours.
Consumer Comments for Kaiser Permanente Santa Clara Medical Center
Feb 17, 2023
Apr 29, 2021
Jan 19, 2021
...and 19 more consumer comments for Kaiser Permanente Santa Clara Medical Center