La-Z-Boy Furniture Galleries

3529 Stevens Creek Blvd
San Jose, CA 95117 408-249-9295
Checkbook's Top Rating
Quality NO

Consumer Ratings for La-Z-Boy Furniture Galleries — 42 Ratings

Register here and see full info on La-Z-Boy Furniture Galleries, FREE.
Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
?
?%    
Promptness of service what is this?
?
?%    
Reliability what is this?
?
?%    
Advice on choice and use of products what is this?
?
?%    
Staff attitudes/atmosphere what is this?
?
?%    
Ease of looking at/testing products what is this?
?
?%    
Prices what is this?
?
?%    

Business Policies for La-Z-Boy Furniture Galleries

Register here and see full info on La-Z-Boy Furniture Galleries, FREE.
Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Repair services available for case pieces and/or upholstered furniture
  • Customers can order directly from store’s website
  • Soil and stain treatment for upholstered furniture upon request
  • Website offers room designer software
  • Custom upholstery services
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Downpayment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
30%

Consumer Comments for La-Z-Boy Furniture Galleries

Register here and see full info on La-Z-Boy Furniture Galleries, FREE.
Consumer from San Jose, CA
Dec 27, 2023
They did not seem to want to work with me,And very high cost
Consumer from San Jose, CA
Nov 10, 2022
Staff was very pleasant
Consumer from Campbell, CA
Jan 18, 2022
We bought a sofa with "premium" ($) cushions. We were told the cushions were warranted for 3 years. The saleswoman corrected the warranty summary to reflect the 3-year warranty on the cushions and upholstery. After a year, we noticed the fabric had ripped (poor quality) and were told that the store would not honor the 3-year warranty for the $750 reupholstery cost.

...and 3 more consumer comments for La-Z-Boy Furniture Galleries