Amazon.com

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Quality NO

Consumer Ratings for Amazon.com — 98 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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?%    
Promptness of service what is this?
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?%    
Reliability what is this?
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?%    
Advice on choice and use of products what is this?
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?%    
Staff attitudes/atmosphere what is this?
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?%    
Ease of looking at/testing products what is this?
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?%    
Prices what is this?
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?%    

Business Policies for Amazon.com

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Special services and payment policies
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Customers can order directly from store’s website
  • Website offers the “See in my room” AR (augmented reality) tool
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Full payment required at the time of purchase
Return time period for special-order items (in original condition) what is this?
Not applicable
Restocking fee what is this?
No Data
Return time period for in-stock items (in original condition) what is this?
Varies
Restocking fee what is this?
Varies

Consumer Comments for Amazon.com

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Consumer from Fremont, CA
Mar 19, 2025
The quality of products can range from average to below average. There are some products that don't work or have the quality as advertised
Consumer from San Jose, CA
Mar 13, 2025
They have everything
Consumer from San Jose, CA
Mar 12, 2025
Amazon is always easy to use since there are a variety of products. Free returns makes me feel more confident in my purchase and shipping is usually always prompt.

...and 1 more consumer comment for Amazon.com