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Custom Exteriors

2142 Rheem Ave #E
Pleasanton, CA 94588 925-249-1109
Checkbook's Top Rating
Quality NO
Price NO**

Prices for Custom Exteriors

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Consumer Ratings for Custom Exteriors — 33 Ratings

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Percent of customers who rated service "superior" for: | = average for all window installers & repair
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Complaints for Custom Exteriors

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Current BBB report

Areas Served by Custom Exteriors:

  • Alameda Co.
  • Contra Costa Co.
  • Marin Co.
  • Napa Co.
  • San Francisco
  • San Mateo Co.
  • Santa Clara Co.
  • Santa Cruz Co.
  • Solano Co.
  • Sonoma Co.

Types of windows company installs:

  • Installs doors
  • Installs fiberglass windows
  • Installs siding
  • Installs vinyl windows
  • Installs wood windows

Consumer Comments for Custom Exteriors

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Consumer from WALNUT CREEK, CA
May 17, 2024
We had to replace all the windows in our home (LR, DR, 3 bedrooms) because the old single-pane aluminum-frame windows had over a cup (in total) of water condensation on the inside every day in the winter and we were getting very bad mold. If you have that problem, my advice is not to wait or think you can get around the problem with insulated curtains or something; there is no fix except replacing the windows so just do it. Jason Rugaard from Custom Ext. gave us an estimate and he was very professional. When Jason was on vacation, the owner himself---Jeff---came out and answered some additional questions and was very congenial as well. He even threw in extra window locks that we hadn't asked for in the original estimate at no extra cost. We live in a condo community and only interviewed contractors who had done satisfactory work before in our area and Custom Exteriors made the cut. They had done the most work around here and were well known and approved of. They had replaced the windows in the other half of our duplex several years before and the owner of that half was pleased with the installation and the vinyl Anlin windows. We even have our own building inspectors here, and I talked to two of them and they both said Custom Ext. did the work right the first time 99% of the time and made it good promptly and courteously if there was any defect. They liked working with them. We were also required to have permits and inspections by our city, and the work passed the city inspections with flying colors. So, I can confidently recommend Custom Ext without hesitation if they make it onto your short list. Now, I'll give some general advice about working with whatever window installer you might choose, based on what I learned from this experience. Reading it is optional. 1. Start by reading about replacement windows, especially the wood, vinyl and fiberglass frames. 2. Then go to a big-box retailer and see if you can see samples of what you read about in the article. See how the windows look and how easily they open and close. Examine the workmanship. Get brochures and take them home and study them. Then go back to the retailer for another look ‘till you feel competent to “talk windows.” Note: I’m not recommending you necessary buy from these folks unless you really like them. It’s just a way to get educated without feeling pressured. 3. Consider two or three installers. Go to their showrooms and look at the products they’re recommending. Get sample contracts from all candidates and study them before you decide on an installer. Study them just as carefully as you study the products and services you are about to buy. 4. Ask questions about anything you don’t understand about the product, installation, or contract. 5. If you don’t like the contract, see if you can add an addendum to their standard contract that would satisfy both you and the installer before agreeing to anything. Once you sign the contract, YOU and the INSTALLER should ABIDE BY IT. Avoid any verbal understandings. The contract is your only recourse if there’s a dispute at some point. 6. Take videos of the window frames before the work is done in case you need it later to prove if they have done any damage, similar to when you take your car in for service and they inspect it first and note any blemishes. 7. Be home while the work is being done and immediately after each window is removed inspect for mold and dry rot in the window frame and make sure that gets repaired before the new windows are installed. Be proactive in this process. They will probably expect payment immediately upon installation of the new windows before they leave. Therefore, to avoid delay, inspect each new window thoroughly immediately after installation. If there are problems, don’t pay until the problems are resolved. If the city or county where you live is going to inspect the work, make sure the contract reads that a final payment will be withheld until the final inspection is done. Try to get that done promptly and do make your final payment ASAP.
Consumer from San Leandro, CA
Sep 30, 2023
Jack was my sales rep and was extremely knowledgeable and helpful along the process. He was able to set the expectations and explan the timeline for installation
Consumer from Castro Valley, CA
Feb 22, 2023
Custom Exteriors installed new Anlin windows for me about 20 years ago. During a recent wind and rain storm, water leaked onto the windowsill of one of the windows. When I called the company, they still had a record of the original installation and sent an employee out quickly to recaulk the window on the outside. I fully expected to pay for the work, but, much to my surprise, there was no charge.

...and 5 more consumer comments for Custom Exteriors

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