Hansel Toyota

Name: Hansel Toyota
Address: 1125 Auto Center Dr, Petaluma, CA, 94952, US
Telephone: 707-769-2333
Price range: $$$
Rating: 1.5

1125 Auto Center Dr
Petaluma, CA 94952 707-769-2333

Checkbook's Top Rating
Quality	NO
Price	NO

14 ratings
57% gave a "superior" overall rating
- Prices 9% higher than average
Compare 446 nearby auto repair shops
"My vehicle had a recall, which is no biggie. The repair could take either an hour of 4 hours, which..."
Read More Comments

Prices for Hansel Toyota

Checkbook's price comparison score what is this?

Hourly labor rate for major mechanical repairs

Consumer Ratings for Hansel Toyota — 14 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

Overall quality what is this?

Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Hansel Toyota

Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Makes serviced:

Acura
Alfa Romeo
Audi
BMW
Buick

Cadillac
Chevrolet
Chrysler
Dodge/Ram
Fiat

Ford
GMC
Honda
Hyundai
Infiniti

Jaguar
Jeep
Kia
Land Rover
Lexus

Lincoln
Mazda
Mercedes-Benz
Mini
Mitsubishi

Nissan
Porsche
Saab
Subaru
Toyota

Volkswagen
Volvo

Makes serviced under manufacturers' new-car warranties:

Toyota

Consumer Comments for Hansel Toyota

Consumer from Cotati, CA
Oct 21, 2023

My vehicle had a recall, which is no biggie. The repair could take either an hour of 4 hours, which meant the vehicle would be done at the end of the day. Their shuttle only runs until three, they are open until 5:30? The shuttle should run later. I made an appointment, they took it apart and realized that they did not have a part and the vehicle would need to be held overnight. Why didn't they have the parts on hand? I ended up paying two days for a rental, which should have been covered by their recall, or they should have been able to provide a shuttle. BTW - They charge more than MSRP for parts from the parts counter - I suggest ordering online from other dealers that list their prices or on EBay from other dealer. About the only positive is that all the service staff with whom I interacted were very nice.

Consumer from Santa Rosa, CA
Apr 20, 2020

Services are done well and correctly. High prices compared to competitors.

You won't find anything else like Checkbook

Nonprofit and independent
Takes no advertising or referral fees
Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
Thousands of undercover price comparisons
Complaint counts from local consumer agencies and attorney general offices

Auto Repair Shops Articles

How to Find a Good Auto Repair Shop

When your car breaks down or acts up, it’s a major inconvenience—and can be a major expense. That’s why finding a good mechanic or repair shop is so important. Our evaluations of hundreds of area shops will help you find great service and low prices.

How to Save Money on Car Repairs

Our price ratings of shops will help you find shops that charge fair prices. Don’t assume using a low-cost shop means having to accept low-quality work: We found that top shops are more likely to offer low prices as lousy shops.

Is an Independent Shop or a Dealer Better for Car Repairs?

If your car is still covered under a new-car warranty, you’ll want to use a dealership for repairs. But if your car is no longer under warranty, you’re probably best off using an independent shop.

EV Repairs: Are All-Electric Vehicles Reliable? Where Will Owners Get Repairs?

The shift to EVs will affect our choice of vehicles and the way people drive. But in the long term, the way owners get them serviced and repaired will be similar to the way things currently are for gas-engine cars. And EVs will need repairs: So far, most new models aren’t very reliable.