Apple Store

379 Stanford Shopping Ctr
Palo Alto, CA 94304 650-798-6180
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Consumer Ratings for Apple Store — 98 Ratings

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Consumer Comments for Apple Store

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Consumer from Sunnyvale, CA
Dec 31, 2023
the staff is very friendly and know about the job, give good suggestion not only for the company, also for custmer
Consumer from San Jose, CA
Dec 27, 2023
I love this apple store! Everyone is really prompt and kind, and service is fast and reliable. I was able to grab the ipad i needed, quickly, and pay relatively stress free.
Consumer from Fremont, CA
Oct 27, 2023
Terrible experience with a 4-year functional issue with an $8000.00 Mac. Never followed through on commitments for seeking a resolution. Refused any kind compensation for the hours of troubleshoot I did on their recommendations to no avail. Refused escalation to Apple Management. Ultimately the issue was resolved by an Apple system software update 4 months after my last visit despite I indicate from the beginning that it could be the issue which they continued blamed on my software, and machine configuration resulting in spending over 850 hours of my time troubleshooting the issue, following their advice, with no resolution until Apple fixed macOS with an update 3 versions after I purchased the machine which was under AppleCare.

...and 14 more consumer comments for Apple Store