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Audi Palo Alto

1730 Embarcadero Rd
Palo Alto, CA 94303 650-461-4674

Ratings

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?%    
? out of 3 recommended

Consumer Ratings for Audi Palo Alto — 3 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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?%    
Staff attitudes/atmosphere
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Reliability (standing behind products, delivering on time, etc.)
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Overall quality
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Consumer Comments for Audi Palo Alto

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Consumer from San Francisco, CA
Oct 31, 2019
Recommended
Typical car dealer game playing. Wait for a very long time till the end and then send you to Finance Office where they print out numerous pages of declaimers to sign without time to read. They do not give paper copies of signed documents, but rather a thumb drive of them. I found later that my finance papers were missing the back even number pages in the thumb drive. Called Finance Manager about it, but never received a retun call. Very busy sales department where are the sales people do not answer phone calls, only their assistants. Would not negotiate on my used car purchase, but has really low mileage for the year. I overheard that another customer was not able to negotiate on a NEW car purchase either. Must be a great time to be an Audi dealer now.
Consumer from Palo Alto, CA
Sep 06, 2018
Not Recommended
The CD player on my 2018 Q3 fails intermittently. I went to the Audi Palo Alto dealership and their procedure is to book an appointment weeks into the future to have the unit removed, and then wait again for the results of testing, and then wait again for a replacement unit to arrive, and perhaps wait a fourth time for an installation appointment. It is also possible they will not detect the failure because it is intermittent. I find this unacceptable, especially on a premium car.
Consumer from MOUNTAIN VIEW, CA
Sep 08, 2017
Not Recommended
I brought my car into Audi on a Friday morning for a regular oil change. They said they would call me when my car was ready. I still had not heard from them on Saturday afternoon so I called them only to find out that my car, for some reason, did not get serviced on Friday and would not get done until Monday. I did not receive a call on Monday either, I had to call them on Tuesday.

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