Audi Palo Alto

Name: Audi Palo Alto
Address: 1730 Embarcadero Rd, Palo Alto, CA, 94303, US
Telephone: 650-856-6300
Rating: 0.5

1730 Embarcadero Rd
Palo Alto, CA 94303 650-856-6300

Checkbook's Top Rating
Quality	NO
Price	NO**

12 ratings
42% gave a "superior" overall rating
Compare 446 nearby auto repair shops
"They handled two warranty issues outstandingly well: one issue was given up by Rector Audi (Burlingame)..."
Read More Comments

Prices for Audi Palo Alto

Checkbook's price comparison score what is this?

Hourly labor rate for major mechanical repairs

Consumer Ratings for Audi Palo Alto — 12 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

Overall quality what is this?

Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Audi Palo Alto

Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Makes serviced:

Audi

Makes serviced under manufacturers' new-car warranties:

Audi

Consumer Comments for Audi Palo Alto

Consumer from San Mateo, CA
May 18, 2019

They handled two warranty issues outstandingly well: one issue was given up by Rector Audi (Burlingame) but PA Audi solved. More importantly, they simply would not give up without finding the solution. The second warranty issue they fixed right away and then had a head mechanic drive with me to verify that the issue was resolved. Service Advisor is outstanding.

Consumer from SAN JOSE, CA
Apr 26, 2018

The advised me I needed new brakes before I really needed them.

Consumer from Los Altos, CA
Jun 20, 2017

They did not check tire inflation so we drove on severely under inflated tires for many months. When I challenged them, they blamed it on a previous service from an earlier service. This confirms they didn't check tire pressure, and they didn't accept responsibility. The CEO of Audi Palo didn't seem to care either

...and 2 more consumer comments for Audi Palo Alto

You won't find anything else like Checkbook

Nonprofit and independent
Takes no advertising or referral fees
Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
Thousands of undercover price comparisons
Complaint counts from local consumer agencies and attorney general offices

Auto Repair Shops Articles

How to Find a Good Auto Repair Shop

When your car breaks down or acts up, it’s a major inconvenience—and can be a major expense. That’s why finding a good mechanic or repair shop is so important. Our evaluations of hundreds of area shops will help you find great service and low prices.

How to Save Money on Car Repairs

Our price ratings of shops will help you find shops that charge fair prices. Don’t assume using a low-cost shop means having to accept low-quality work: We found that top shops are more likely to offer low prices as lousy shops.

Is an Independent Shop or a Dealer Better for Car Repairs?

If your car is still covered under a new-car warranty, you’ll want to use a dealership for repairs. But if your car is no longer under warranty, you’re probably best off using an independent shop.

EV Repairs: Are All-Electric Vehicles Reliable? Where Will Owners Get Repairs?

The shift to EVs will affect our choice of vehicles and the way people drive. But in the long term, the way owners get them serviced and repaired will be similar to the way things currently are for gas-engine cars. And EVs will need repairs: So far, most new models aren’t very reliable.