IKEA

4400 Shellmound St
Emeryville, CA 94608 510-420-4532
Checkbook's Top Rating
Quality NO

Consumer Ratings for IKEA — 163 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Promptness of service what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for IKEA

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Customers can order directly from store’s website
  • Website offers room designer software
  • Website offers the “See in my room” AR (augmented reality) tool
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Full payment required at the time of purchase
Return time period for special-order items (in original condition) what is this?
Not applicable
Restocking fee what is this?
No Data
Return time period for in-stock items (in original condition) what is this?
180 days
Restocking fee what is this?
$0

Consumer Comments for IKEA

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Consumer from San Francisco, CA
Dec 31, 2023
Quality furniture? No. Good prices? Yes! Expect cheaper pricing but lower quality products that don’t tend to last for a long period of time without flaws. I got everything I needed and more to help build my studio apartment.
Consumer from Petaluma, CA
Dec 30, 2023
Outstanding on all levels
Consumer from Oakland, CA
Dec 29, 2023
I love this store with so much to choose from and getting the best discounts at the right times!

...and 28 more consumer comments for IKEA