IKEA

1700 E Bayshore Rd
East Palo Alto, CA 94303 650-323-4532
Checkbook's Top Rating
Quality NO

Consumer Ratings for IKEA — 149 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Promptness of service what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for IKEA

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Customers can order directly from store’s website
  • Website offers room designer software
  • Website offers the “See in my room” AR (augmented reality) tool
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Full payment required at the time of purchase
Return time period for special-order items (in original condition) what is this?
Not applicable
Restocking fee what is this?
No Data
Return time period for in-stock items (in original condition) what is this?
180 days
Restocking fee what is this?
$0

Consumer Comments for IKEA

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Consumer from San Jose, CA
Dec 27, 2023
This IKEA is a hit and miss for finding what they say they have in store - when we last visited, we couldn't for the life of us find a sales person to help us with grabbing a piece of furniture (some of them require you to sign a waiver now for properly installing the furniture, and you cannot buy the furniture without signing it).
Consumer from Sunnyvale, CA
Dec 22, 2023
Yes I would recommend IKEA from low to high income families
Consumer from San Ramon, CA
Dec 21, 2023
Not the best quality but price wise it’s still affordable

...and 19 more consumer comments for IKEA