Carlos Auto Service

3960 Howard Ave
Kensington, MD 20895 301-897-0880
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Prices for Carlos Auto Service

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Consumer Ratings for Carlos Auto Service — 280 Ratings

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Percent of customers who rated service "superior" for: | = average for all auto repair shops
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Complaints for Carlos Auto Service

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Makes serviced:

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge/Ram
  • Fiat
  • Ford
  • GMC Truck
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Consumer Comments for Carlos Auto Service

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Consumer from BETHESDA, MD
May 09, 2024
We used to be big fans, but the quality has slid a bit. On one service they added, without asking, a $20 "oil additive" to the oil change. When I asked why, I was told that it was because modern motor oils are formulated to maximize mileage, not to protect engines. TBH, I am not sure I believe that. On another service, they told me the car needed a brake fluid change, but when I checked the owner's manual, the manufacturer did not recommend that until many miles later. When I asked I was told that they follow their own maintenance schedule and do not follow the manufacturer's schedule. I really don't want to be paying for services that the manufacturer says I do not need. We won't be going back.
Consumer from SILVER SPRING, MD
Apr 13, 2024
Reason for "Adequate" score is that when they need to order a part, they need to keep our car longer than planned. Not their fault, of course.
Consumer from KENSINGTON, MD
Apr 02, 2024
Bill and his staff do a very thorough and reliable job. I have been going to Carlos' for decades and have always been very satisfied.

...and 50 more consumer comments for Carlos Auto Service